TERRIBLE SERVICE AND HAVEN'T RECEIVED WHAT I ORDERED OR PAID FOR

I have had a really bad experience with this business and Their representative named Kyle and I see many other have. I ordered a self defense blank gun weeks ago, the customer service was terrible to say the least, I requested a refund after the original estimated delivery time went over, I got no response to my emails, it then took me another few weeks of back and forth not getting any response to my queries to eventually get some delivery details. I got back from holiday this past weekend and found my package waiting only to open it up and find that it's firstly not what I ordered and paid for and secondly the extra pepper rounds and extra blanks weren't even in the package. This service has been really poor I hope that this might spark some action for the company.