VS
Verosha S

1 reviews | Active since Nov 2015

20 Nov 2019, 17:47

Putrid so called "service"!

Armor sa... A huge waste of time, money and effort. On 21st October my husband purchased a product from this online store. The EFT was done on the same day as the adverti*****t said delivery would be in a couple of days. Eventually after a week of waiting we were told there was a delay in delivery, which we both agreed would be alright. Now two weeks later we receive our product, which mind you was the wrong one with items that were purchased separately missing. We contacted Kyle throughout this ordeal. My husband drove all the way from Morningside to Ballito to be told by dispatch, rakisha, that they do not store products there and that the missing items that were purchased were not stocked by them due to legal constraints. My husband tried contacting Kyle to no avail leading to frustration as he drove all the way there for absolutely nothing. Kyle was yet again informed about all of this drama. Kyle then informed my husband that the missing items are actually stocked by them and there will be a courier coming to fetch the product so the correct one could be sent to him, gone 3 weeks after purchase. As of recent my husband and I have been very patient with this company allowing for a partial refund for the missing items and a product which is defected. We have been given the absolute run- around for something we have paid for. Now that we have asked for a total refund kyle tells my husband that the courier will fetch the product and then only will a refund be done. Coming as no surprise and absolute betrayal, the courier guy never came, even though my husband cleared his busy schedule for the day. Trying to contact Kyle has been futile as he ignores messages and calls. This is absolutely unacceptable from a so called "reputed" company. We are disgusted by the pathetic service we received. We will never recommend this money making scheme to anyone. We have the evidence of the purchase and messages sent to Kyle so that the company cannot dispute any of the claims we've made against this person.

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Replies (3)
Armour SA
Armour SA's reply29 Nov 2019, 10:50
Official
Good day Verosha, I believe we have come to an arrangement for the weapon that had a rusted *****/ apologies for the vile service you received. 
VS
Verosha S's update29 Nov 2019, 11:36
Reviewer Update
Good day, yes we did come to an arrangement with Kyle a few days ago about a refund. Banking details were sent to him and I'm still waiting for my refund to be sent through. It was supposed to be a partial refund for the rusted *****s and a full refund for the items we did not receive. Please get that clear. Apologizing on social media isn't enough if the apology received was not even remorseful when told to my husband via whatsapp. If we do not receive our money I will make sure this receives all social media viewing. Do not take customers lightly we are the bread and butter to your livelihood.
VS
Verosha S's update06 Jan 2020, 12:44
Reviewer Update
We're still awaiting our refund going almost 2 months now from the time of our initial post. Why must we beg for what is clearly ours? Absolute disgusting behaviour on the part of Kyle and the company, can't believe we even did business with a wayward company like yours. We are asking for what belongs to us and if it means taking this matter up with authorities then so shall it be. Never in our lives did we have such a putrate experience from a company and we have dealt with many. I honestly wish I could post the screenshots of how my partner tried multiple times to contact Kyle on WhatsApp with him just reading and ignoring the messages from 27th November till date.