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Brandon M

1 reviews | Active since Oct 2017

29 Sept 2020, 08:12

Armour SA - first and last order.

I placed an order for rounds on 22 September, and the payment process went very smoothly - on 23 September I enquired over WhatsApp as to when my order will be processed, and after submitting my order number I was ignored flat.

Yesterday, 28 September I eventually contacted them telephonically and obviously caught the gent on a Blue Monday - after him getting impatient with me because I could not hear him properly, and he was not on the PayFast screen to see my order.

After I eventually confirm my order I get told that they are shipping every day, and the order will “probably be processed this week” - I would’ve hoped for a bit more accuracy, and the gent to at least greet a paying customer before killing the call.

I see my order is still awaiting processing, and I clearly was a massive irritation with my enquiry on an order of only R620.

Not a great experience...

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Replies (1)
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Brandon M's update29 Sept 2020, 10:58
Reviewer Update
No feedback received on my order, or a reply on this forum, I simply get notification of a refund.

That’s not customer service, that’s pure arrogance.

Will definitely not recommend them.