bad service

Dear Amani Fashions,

I am writing this email as a formal and urgent complaint regarding a purchase I made at your store (Amani Fashions, Store G06) on 26 June 2025.

On that date, I bought two dresses and completed the payment in full. However, to this day, I have not received any delivery, communication, or update regarding my order. I have made several attempts to contact your store through various channels, yet I have been completely ignored. This level of customer service is not only unacceptable, it is deeply unprofessional and reflects extremely poorly on your brand.

I want to make it absolutely clear: I expect a full and immediate update on the status of my order, including the expected delivery time. Failing that, I will demand an immediate refund of the full amount I paid.

Your failure to respond or provide any assistance is a serious breach of consumer trust. If I do not receive a satisfactory response within the next 48 hours, I will take further action, which includes but is not limited to:

Reporting this matter to the Consumer Goods and Services Ombud (CGSO),

Filing a formal complaint with mall management or the property owners,

Leaving public reviews warning others about your store's lack of service and accountability,

Initiating a chargeback or dispute with my bank (if applicable), and

Taking legal action, should it become necessary.

I urge you to take this email seriously. I have kept records of my payment and communications, and I am fully prepared to escalate this issue further if it is not resolved immediately.

Order Date: 26 June 2025 Store: Amani Fashions G06 Items Purchased: Two dresses

Regards Victor Mooi