1 reviews | Active since Jun 2017
Unfair business practice
<p>I have been paying for 13 months for a tracking devise that was supposed to have been fitted in my car before it was delevered to me only for the unit to be fitted a year and month later when I confront them and demanding to see proper proof of installation and not a screengrab of communication between them and Tracker no one bothers to respond to my emails i find their way of customer service rude and unacceptible so make sure hteres proof of everything when dealing with them</p>
Telephonic contact has been made with the customer and the incident reviewed and settled.
Our apologies go out publicly to Ms Ngidi for the poor service levels she experienced with our company. We are going to great lengths to improve the interactions we have with our customers, both in terms of number and quality and, to this end, we are busy introducing a full Customer Charter which should assist us in this endeavour
Telephonic contact has been made with the customer and the incident reviewed and settled.
Our apologies go out publicly to Ms Ngidi for the poor service levels she experienced with our company. We are going to great lengths to improve the interactions we have with our customers, both in terms of number and quality and, to this end, we are busy introducing a full Customer Charter which should assist us in this endeavour