sS
stefanb S
1 reviews | Active since Feb 2017
12 Sept 2019, 17:30
********* way of doing business
I had a 2015 Renault Capture, which I handed back and payed all outstanding fees, now about 5 weeks later they send out the blue a final warning with me apparently still owing them 10000 Rand for damages, when the vehicle was returned there was no damage not allowed by the contract, I was not handed any checklist alltough I asked to do one and was assured that is not necessary, is this the way how businesses operate nowadays and rip us as consumers off totally. No notification not description of apoarant damage only all of sudden a email from pre legal. Folks don't ever deal with these sharks please they are the worst kind of *********.
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Ariva's replyOfficial
13 Sept 2019, 07:35Good morning, your review is appreciated as it does give us the opportunity to investigate where our business practices have come into question. Please give us ta short time to look at the matter and we will revert to you within the next four hours
Ariva's reply13 Sept 2019, 07:35
Official
Good morning, your review is appreciated as it does give us the opportunity to investigate where our business practices have come into question. Please give us ta short time to look at the matter and we will revert to you within the next four hours
Ariva's replyOfficial
13 Sept 2019, 10:11Good day sir, one of our fleet consultants has responded to you per email and requested you to provide clarity on certain issues with regards to repairs done to the vehicle by your own service provider, subsequent to it first being returned to us. Once we have your report back we would be happy to re-assess the charges raised to your account.
Where vehicles are returned to Ariva's premises, there is a joint assessment done both with the customer and the assessor. Unfortunately this was not done due to the vehicle being delivered to non Ariva premises- something we have now addressed with external providers in order to prevent this occurring in the future
Where vehicles are returned to Ariva's premises, there is a joint assessment done both with the customer and the assessor. Unfortunately this was not done due to the vehicle being delivered to non Ariva premises- something we have now addressed with external providers in order to prevent this occurring in the future
Ariva's reply13 Sept 2019, 10:11
Official
Good day sir, one of our fleet consultants has responded to you per email and requested you to provide clarity on certain issues with regards to repairs done to the vehicle by your own service provider, subsequent to it first being returned to us. Once we have your report back we would be happy to re-assess the charges raised to your account.
Where vehicles are returned to Ariva's premises, there is a joint assessment done both with the customer and the assessor. Unfortunately this was not done due to the vehicle being delivered to non Ariva premises- something we have now addressed with external providers in order to prevent this occurring in the future
Where vehicles are returned to Ariva's premises, there is a joint assessment done both with the customer and the assessor. Unfortunately this was not done due to the vehicle being delivered to non Ariva premises- something we have now addressed with external providers in order to prevent this occurring in the future