1 reviews | Active since Jul 2019
Never take finance from Ariva even if you are blacklisted
Worst company to have business with, the ripping their clients of especially when you about to finish the your car.
1. I have never received a statement for the car I have with them. 2. I'm billed for access mileage of 2016 in 2019 when Its already impacted me negatively on my itc 3. Now I'm been charged handling fees which are for not paying my account via debit order instead of eft which is a method of payment aswell. I had the car for 3yrs and now the company decides to charge you 50 monthly for handling fees 4. The employees are not fully informed about your account before calling instead you are told you in arrears.,when you ask which month it must be referred to finance which I have not defaulted on my payments only with 2 instances in 3yrs which was short payments 4.Management does not care about clients at all after giving them so much money. I have paid almost 150k which they have made their money so by them not caring about their clients forces you to take back their car with their rediculos chargers, worse they know more money will be made by them by charging you 20% of the contract amount and anything that they find is broken in the car. Any car that has been driving for 3ys will have some faults so for them is just making money
Other concern is that even if you take out your battery of your car their tracker will never call you... So you not safe. They have no COMUNICATION
The employees are the worst they speak to clients so rudely no care why you want to cancel your contract they even quick to send you penalty fee to show you they don't care I really regret even having to refer to many client to such a company
Many thanks again for your review and I will try and respond in as much detail as possible, whilst being sensitive to not publish your personal information
Our agreement does require that payments are to be made by debit orders. This to ensure that there is no required manual intervention in identifying customers' payments and having to manually post these to customer's accounts. An advice was sent out in January 2018 advising that there would be a charge raised where payments were received other than by debit order. This was considered necessary as the process of identifying manual payments which were incorrectly referenced (or not at all) became very time consuming
I note that there have in fact been a number of billings for excess kilometre usage, dating back to 2016 so it is not accurate that the first billing was only noted in 2019
Kind regards for
Ariva Customer Care
Many thanks again for your review and I will try and respond in as much detail as possible, whilst being sensitive to not publish your personal information
Our agreement does require that payments are to be made by debit orders. This to ensure that there is no required manual intervention in identifying customers' payments and having to manually post these to customer's accounts. An advice was sent out in January 2018 advising that there would be a charge raised where payments were received other than by debit order. This was considered necessary as the process of identifying manual payments which were incorrectly referenced (or not at all) became very time consuming
I note that there have in fact been a number of billings for excess kilometre usage, dating back to 2016 so it is not accurate that the first billing was only noted in 2019
Kind regards for
Ariva Customer Care