CONTINUED BAD ACCOUNTS MANAGEMENT

This is a recurring problem . A few months ago my mother was contacted stating my account was in arrears when in fact it was R6000 in credit at the time. Ever so often I would receive a mail stating that they tried to contact me without success (Despite me receiving no phone messages or emails) stating account in arrears and vechile will be uplifted. I then respond disputing the arrears with proof and request for clarification without any feedback. As I travel often the best way of communication is email . This type of behaviour is quite stressful and it seems like the people handling accounts cannot do math and is not properly trained. The latest email states that I am in arrears with R6 700.00 however the only amount I am due to pay according to me is R1910 which is only due end of Feb.