Bad service after accident

Had a accident with vehicle on 18 Feb 16. Today is the 8the working day, and still no progress. No quotes has been obtained to fix my vehicle. AFter how many follow up calls vehicle is still at the towing company. Every follow up ends the same: \vehicle will go to panelbeaters today\" <br> They also made a mess up with my details with the result in me phoning road assist and they could not match the vehicle's vin nr to their systems twice. Because Ariva never sent my details through to Road Assist. How patethic is this. No I am sitting with the discomfort of not having a vehicle for the 2nd week now and I also have additional expences to get to work every day.<br> Also received an sms from Ariva 22 Feb 16 regarding exess payment that will be increased with effect 01 Jan 16.<br> No written correspondence or amounts what so ever. Are they not suppose to give a months written notice regarding any increases????? Not via sms 53 days after effective date. How is Ariva going to compensate me for them not doing there jobs?"