YA
Yvonne A

1 reviews | Active since Mar 2016

29 Oct 2018, 11:39

Ariva ******** people

I feel like Ariva has ripped me off, i took a car with them in June 2016 paying an instalment of R5320.00 per month with 25000 kilometers free per year and when i took the car it had already 20 000km and i took in Pretoria and they were aware that i'm based in Eastern Cape, first they charged me for that and in August they call me, stating that i should make arrangements for excess kilometers and when i made arrangement of extra R2000.00 for 6 months, a day after that boom in my office someone from them is there to repossess the car indicating that i owe them R36000.00 ofwhich they could not even explain to me what it is for then they took my car. i want Ariva to stop robbing people, i feel it's not fair they repossessed the car yet they still accepted my monthly instalments, what are about kilometers given to me and what about the money i paid for the previous axceed kilometers....Ariva should be shut down, because they are ******** people. I want my money, ive paid about R130 000.00 already yet they still took the car from me.

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Replies (3)
Ariva
Ariva's reply29 Oct 2018, 15:00
Official
Good day Ms April, Thank you for the feedback. I will certainly review your contract with respect to the terms and conditions therein and provide you with a full explanation with respect to the queries you have raised
Ariva
Ariva's reply29 Oct 2018, 16:09
Official
Good day Ms April, I am writing to you with a response, under separate cover, as I do not believe it appropriate to publicly air your personal circumstances online. You may however publish our response should you choose to do so and, which we would welcome 

It is unfortunate that you chose to publish a scathing report on Ariva until such time as you had contacted us to obtain the correct version of the reasons behind our need to uplift your Ariva rental vehicle
Ariva
Ariva's reply29 Oct 2018, 16:58
Official
The customer has been sent a detailed explanation per email today and Ariva will continue any further communications with Ms April offline, unless  she chooses to publish same