LM
Lungile M
1 reviews | Active since Jul 2019
11 Jul 2019, 09:15
Ariva can never be trusted
Today i have just received a statement from Ariva stating that im suppose to drive 2500 kilometers per month. i was not told of this otherwise i was not going to take it. i have been with Ariva for the past 3 years and didn't know this. why am i being monitored how much i should drive a month because i pay monthly installments! R2415 for driving over the 'limit' is ridiculous! Next thing when my 60 months is over there will be more excuses for me to pay! my friends are looking to buy a car and i couldn't recommend Ariva for sometimes bad service and tons of fine print. in September i will be going to eSwatini so will this mean i should take taxis when i have a car that i pay for so i will not be monitored of driving over the limit??? i cant wait till my contract is over cause i have had enough of this company!
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Replies (9)0
Replies (9)
Ariva's replyOfficial
11 Jul 2019, 09:40Good day, thank you for posting this on Hellopeter as it does give us the opportunity to more fully understand the concerns of our customers. I will respond fully in due course
Ariva's reply11 Jul 2019, 09:40
Official
Good day, thank you for posting this on Hellopeter as it does give us the opportunity to more fully understand the concerns of our customers. I will respond fully in due course
LM
Lungile M's updateReviewer Update
11 Jul 2019, 10:18i will wait for the email
LM
Lungile M's update11 Jul 2019, 10:18
Reviewer Update
i will wait for the email
LM
Lungile M's updateReviewer Update
11 Jul 2019, 10:18or response
LM
Lungile M's update11 Jul 2019, 10:18
Reviewer Update
or response
Ariva's replyOfficial
11 Jul 2019, 10:29Good day, thank you again for registering your complaint and we would note as follows:
The contract you entered into is a lease agreement wherein you accepted an arrangement to have use of an Ariva vehicle for a 60 month period.
The schedule which you signed and which is not part of the small print, and indeed the first page of the contract, has a clear reference under sections 6 and 7 that there kilometre restrictions and the agreed parameters. There is also the stated excess kilometre fee in the event that the parameters are exceeded
The reason for imposing these restrictions is that the lease payment agreed to upfront is based on such parameters and to not have these in place would leave Ariva liable to the possibility of receiving one of our vehicles back at the end of the term with excessive kilometre usage and thus severely impacting on the resale value of the vehicle.
I trust that this clarifies the matter but would be more than happy to discuss the matter further with you should you choose to. You can contact Customer Care on *** or write to us - ***
The contract you entered into is a lease agreement wherein you accepted an arrangement to have use of an Ariva vehicle for a 60 month period.
The schedule which you signed and which is not part of the small print, and indeed the first page of the contract, has a clear reference under sections 6 and 7 that there kilometre restrictions and the agreed parameters. There is also the stated excess kilometre fee in the event that the parameters are exceeded
The reason for imposing these restrictions is that the lease payment agreed to upfront is based on such parameters and to not have these in place would leave Ariva liable to the possibility of receiving one of our vehicles back at the end of the term with excessive kilometre usage and thus severely impacting on the resale value of the vehicle.
I trust that this clarifies the matter but would be more than happy to discuss the matter further with you should you choose to. You can contact Customer Care on *** or write to us - ***
Ariva's reply11 Jul 2019, 10:29
Official
Good day, thank you again for registering your complaint and we would note as follows:
The contract you entered into is a lease agreement wherein you accepted an arrangement to have use of an Ariva vehicle for a 60 month period.
The schedule which you signed and which is not part of the small print, and indeed the first page of the contract, has a clear reference under sections 6 and 7 that there kilometre restrictions and the agreed parameters. There is also the stated excess kilometre fee in the event that the parameters are exceeded
The reason for imposing these restrictions is that the lease payment agreed to upfront is based on such parameters and to not have these in place would leave Ariva liable to the possibility of receiving one of our vehicles back at the end of the term with excessive kilometre usage and thus severely impacting on the resale value of the vehicle.
I trust that this clarifies the matter but would be more than happy to discuss the matter further with you should you choose to. You can contact Customer Care on *** or write to us - ***
The contract you entered into is a lease agreement wherein you accepted an arrangement to have use of an Ariva vehicle for a 60 month period.
The schedule which you signed and which is not part of the small print, and indeed the first page of the contract, has a clear reference under sections 6 and 7 that there kilometre restrictions and the agreed parameters. There is also the stated excess kilometre fee in the event that the parameters are exceeded
The reason for imposing these restrictions is that the lease payment agreed to upfront is based on such parameters and to not have these in place would leave Ariva liable to the possibility of receiving one of our vehicles back at the end of the term with excessive kilometre usage and thus severely impacting on the resale value of the vehicle.
I trust that this clarifies the matter but would be more than happy to discuss the matter further with you should you choose to. You can contact Customer Care on *** or write to us - ***
LM
Lungile M's updateReviewer Update
11 Jul 2019, 10:42when i have completed the 60 month period of my contract does it mean i have ownership of the car or is there more payments to be made?
i have changed address and live 12 kilometers extra from my previous address leading to having excess of mileage. so this means im going to be paying extra for nothing. im planning on paying of the car and have ownership
i have changed address and live 12 kilometers extra from my previous address leading to having excess of mileage. so this means im going to be paying extra for nothing. im planning on paying of the car and have ownership
LM
Lungile M's update11 Jul 2019, 10:42
Reviewer Update
when i have completed the 60 month period of my contract does it mean i have ownership of the car or is there more payments to be made?
i have changed address and live 12 kilometers extra from my previous address leading to having excess of mileage. so this means im going to be paying extra for nothing. im planning on paying of the car and have ownership
i have changed address and live 12 kilometers extra from my previous address leading to having excess of mileage. so this means im going to be paying extra for nothing. im planning on paying of the car and have ownership
Ariva's replyOfficial
11 Jul 2019, 14:06Good day
Thank you for your reply. Since it appears we have answered your initial concerns to your satisfaction we would like to close this online conversation and we will be in touch telephonically to discuss the new matters raised which are related but of a different nature
Kind regards
for Customer Care
Thank you for your reply. Since it appears we have answered your initial concerns to your satisfaction we would like to close this online conversation and we will be in touch telephonically to discuss the new matters raised which are related but of a different nature
Kind regards
for Customer Care
Ariva's reply11 Jul 2019, 14:06
Official
Good day
Thank you for your reply. Since it appears we have answered your initial concerns to your satisfaction we would like to close this online conversation and we will be in touch telephonically to discuss the new matters raised which are related but of a different nature
Kind regards
for Customer Care
Thank you for your reply. Since it appears we have answered your initial concerns to your satisfaction we would like to close this online conversation and we will be in touch telephonically to discuss the new matters raised which are related but of a different nature
Kind regards
for Customer Care
LM
Lungile M's updateReviewer Update
11 Jul 2019, 15:01I have received a call and the lady assisted well and addressed all concerns. im at ease now, thank you for the assistance. i think Ariva should keep clients up to date on their contract to avoid misunderstandings and uncer*****y on their product.
LM
Lungile M's update11 Jul 2019, 15:01
Reviewer Update
I have received a call and the lady assisted well and addressed all concerns. im at ease now, thank you for the assistance. i think Ariva should keep clients up to date on their contract to avoid misunderstandings and uncer*****y on their product.
Ariva's replyOfficial
12 Jul 2019, 07:33My pleasure Sir. Your point is well taken and we are upping the communication levels with our customers to avoid the type of misunderstanding that you have brought to the fore. Have a good weekend
Ariva's reply12 Jul 2019, 07:33
Official
My pleasure Sir. Your point is well taken and we are upping the communication levels with our customers to avoid the type of misunderstanding that you have brought to the fore. Have a good weekend
Ariva's replyOfficial
12 Jul 2019, 07:37Apologies Ms Mavundla - typing error
Ariva's reply12 Jul 2019, 07:37
Official
Apologies Ms Mavundla - typing error