Pethetic service

Shall I call it my journey with plumblink and Ariston. Don't know if I must laugh or cry.

Worst service ever.

Let's start with plumblink Hercules. The one in van der Hoff Rd. Wanted to buy 4 water heaters for Batchelor flats. Ask the guy if it will work for showers. He said it will. Ask him if we can order, or buy 4 of the heaters that is on special. First he wants to charge more than the special. After that is sorted. He tells us we must pay the courier fee for him to get the heaters for us from there Durban branch.

So he expects customers to pay the fee for moving stock between branches. Thats so weird.

We tried Woodmead. A lady help us to get 3 of them to the Woodmead branch. We drove from Pretoria to fetch it. She arrange 1 more at Centurion. Drove there picked it up. The guy there also told us that it will work for a shower, because lots of hairdresser use it in saloons.

3 Batchelor flats installed 2, and the 3rd one was taken out of the box for installation. Tenant phoned us no warm water. Tried it. Not warm water that you would expect for a shower.

Went to Gezina plumblink for advice. This guy really tried to help. Gave us a number of a Maruis to phone. Rep for Ariston. Phoned him. He can not help, give it trough to a colleague This colleague was suppose to come and see us. Because warenty expires if you take the unit out. He phone us. Tell us sorry you need a geyser, that will not work for a shower. That heater makes 3 litre warm water in a minute on restricted flow according to him. R8000 spend, now I must spend R15000 more. Doesn't have a choice we take the heaters out, replace with grysers, tenants need hot water. It is after all almost winter. Ask at Gezina branch if we can get a refund. No we must take it back to Woodmead.

Drove from Pretoria to Woodmead. Lady helping us is Eylenda. Sorry Sir we can only refund the one that is not opened yet. She phone a Rep for us by the name of Garth Gradidge. He say if you install it and take it out they do not do any refunds. Eylenda then phone a manager for advice. He is not eager to help at all, not willing to even talk to us on the phone. She phone another guy Kenneth . Same tipe of story but it is said he will look into the matter. Just a step better than we can not help you.

Told Eylenda that the other branches told us it will work. Her reply is. Some of them will tell customers anything to sell the product. Another one of those customers must pay to move stock between branches moments.

I ask this Eylenda for the names and surname of the rep se talked to. She only give me the name. I asked again for the surname. Then I was met by a irritating sigh, and you can say a bit of attitude.

Next step cashier for my one refund. Can't be paid into the account I paid with must be a credit card. Credit card also do not work. Now I must fill in a refund form. Starting to fill it in, security puts off the lights because the store is closing. I must stand and fill in forms with a cellphone light.

This is just ridiculous. Plumblinks *********** untrained personnel give wrong info that cost met R6000 and I must smile and wave. Ariston is so happy I bought the wrong product and treated it in a manner so that I can not claim my money back according to them. They are not even willing to listen to the situation.

The moral of the story is I do not nead a replacement or repair on this heaters. So it is not a warranty issue. I need to give it back because it was sold to me under false pretence and does not do the job I bought it for.

I do not hold my breath that this 2 companies will do any thing about my problem but I do want to warn people to rather do business with beter companies than these. I've lost R6000. I will put this review on all platforms I can lay my hands on. And worn people all over.