Pathetic customer support from Ariston HeatTech in South Africa

I have an Ariston boiler which started leaking after about 9 or 10 years of use. If you have one too, good luck with getting it fixed or even getting any help or suggestions at all for what to do next - if you contact Ariston. Absolutely pathetic levels of customer support. After filling in website request form (ignored) and a support call (to Italy!) I finally ended up in Ariston's Whatsapp Support group. What a frustrating, unhelpful experience. Was supposedly 'helped' by 'Aubrey' who finally ended up telling me they won't send out a plumber for their product because the warranty has expired - doesn't matter if I am prepared to pay for the fix, apparently. Aubrey's idea of communicating is to infrequently respond with unhelpful one-liners that addresses only 1% of what was asked, and to only do so after long pauses of half an hour or more in between. You can be sure I won't even consider buying another Ariston unite ever again. Truly pathetic.