Description of Heattech service department is ***********, RUDE and ARROGANT

In March 2021 I purchased a 10l Ariston under counter geyser. In October 2022 it stopped heating the water. I have done the necessary checks and found that the fault is in the geyser. Dug up my original purchase slip and the warranty. It says that the warranty covers the vessel for 5 years and the thermistor and heating element for 2 years. I called their service department at Heattech. The nightmare started by not being able to be transferred to service department. I was asked to send them a WhatsApp. Did so and described the problem. First answer was where did I get the 2 years guarantee. Did send them photo of their warranty page. The0

reply was photo of their current 1 year warranty without any explanation. Took another 3 days to get a sales lady and they admitted to her that it was a typing mistake. I was told that I will be contacted by the service manager to set an appointment for serviceman. Nothing happened, so I sent WhatsApp with the request. Got another delay tactics of, sen us a photos...They never came and rep**** to me that the Warranty is not applicable. Rude, *********** and arrogant are the words to describe the service department. I also went to Builders warehouse, where I bought the unit. They were pleasant and helpful, but didn't get anywhere with the Heattech. I see that on Hellopeter there is a string of bad reports about the Heattech service department. It is a great pity that such company does exist in SA. Somewhere I came across a saying: "Never argue with a fool. Firstly he will drag you down to his level and then beat you with experience". I opened the unit and fixed it in about 20 min. Stay away from the company. I wish that Hellopter introduced a negative rating or at least 0 rating.