Atrocious customer care and joke of a warranty.

What an awful experience dealing with Ariston. I had a burst geyser that broke while still under warranty. 2 weeks after logging the call they finally got out to the property where they proceeded to replace the burst geyser with a new model which is a completely different size. After installing the geyser that was clearly not fitting into the designated space the team promptly left despite being asked to stay while I phoned the customer care line to try and come up with a solution. Ariston customer care was the most unhelpful, arrogant, rude and completely useless customer service I experienced ever and proceeded to tell me it was MY fault that the installation was such a mess and that I am completely on my own to rectify the situation. Even removing the non fitting unit they forced in there in the first place would be at my own cost I was told. Truly disgusted and shocked at this experience. Be warned and stay away from this place.