Do not go to Aronia!

Item: Aronia Day Spa
Rating: 1
Author: Sweetness B

I went for a spa treatment and paid for a pedicure which included gelish toe nails that costed a whole R210 only for the nails to chip off the next day. When I expressed my dissatisfaction, the receptionist said the manager would call me. Clearly she doesn’t care about customers cause I waited the whole day, no call no feedback. When I followed up they say I can come for a redo. My uber return costs R400 to go to that place and they refused to cover it( bearing in mind that this is a cost I wouldn’t have to incur if they had done my nails properly and I clearly wouldn’t want to do my nails again there cause they will definitely chip off again if they did the first time) so I asked to be refunded so I can go to a nearer nail tech and do my nails. They blatantly refused and are suddenly ignoring all my messages. I expected better from this business what a shame. A whole R210 for nails that couldn’t last 3 days and they won’t give me my money back?

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Sweetness B's updateReviewer Update

12 Sept 2022, 13:39

FOLLOW UP REVIEW -it’s a LIE that I refused a redo! I simply asked for them to either cover my transport fee for the redo or refund me. And before I knew it I was blocked because I said I want my money back and the incomplete and unprofessional manager called and gave me a stinking attitude giving me a condition to REMOVE my review before I get money back… and remove pictures on my Instagram that I took at their spa… The audacity? Them rectifying a customer dissatisfaction is dependant on a condition? Why must I remove a review when I shared an honest experience? How do my pictures relate to their poor service? I will not be ordered around by her clearly she is failing to refund my money and making unreasonable justifications. So she can keep the money but my review stays. She is so unprofessional can’t even speak to clients she just doesn’t understand the concept of “the customer is always right” shouting at me like I’m her child. I feel sorry for her employees at this point but the unprofessional culture has passed on to them cause they were all hanging up my calls at that reception when I called. Save your breath and don’t go

Sweetness B's update12 Sept 2022, 13:39

Reviewer Update