Arik Air's lack of responsibility for bad service

Scheduled to leave Jnb for Lagos at 9h35 on 27 Dec. Due to ********** delays left Jnb on 28 Dec at 13h00. Checked into hotel room at 02h30 after much complaining resulting in police being called to quell potential violence. On arrival at Lagos found bag and locks broken and luggage pilfered despite them being wrapped prior to check in.Tried to report immediately but baggage rep refused to write report saying problem lay in Jnb.<br> On arrival in Jnb immediately endeavoured to report but no baggage handlers. Told to send mail to airline.<br> Airline denied liability saying I was supposed to report immediately, which I was prevented from doing by their staff. Said that they do not handle baggage therefore they are not responsible for any damages.<br> Furthermore, no entertainment on both legs of flight. No explanation for lack of entertainment.<br> Have written several emails to airline but now being ignored by airline.<br> just needed them to take responsibility for broken bag and to compensate me for ********** undue delays. I am being taken for granted with an apology for the inconvenience and wishes to see me on a flight soon. Arrogance where this whole bad experience was occasioned by them.