Insurance Issue - Misleading Marketplace Experience

My experience revealed a significant issue with their insurance policy system. I purchased insurance through their marketplace during booking, believing this would cover my rental. However, upon arrival at the rental company, I was informed that they wouldn't accept this insurance and had to purchase a completely new policy - not just an upgrade, but a full second insurance payment.

While I understand rental companies may have specific policies, selling insurance that ultimately won't be accepted creates a frustrating and costly experience for customers. I essentially paid twice for insurance and reached out about a refund for the unused marketplace insurance, but haven't received any resolution.

Areas for improvement: - Clear communication about accepted insurance policies - Transparency about rental company requirements - Better refund process for unused services - Customer service response to insurance issues