Non-Delivery of CAR Magazine (Arena Holdings)

Poor/bad Customer Care and non-delivery – I have subscribed to my favourite “CAR” magazine during Jan.2021 looking forward to my delivery to my house, including the online version via the “PressReader” app. It took Arena Holding more than a week to resolve my online access. I on 17 Feb.2021 received an SMS notification informing me that the printed copy of my CAR magazine was delivered where in fact it was not. I responded to their SMS “43331” number informing them that nothing was delivered. I have since sent six SMS messages requesting the delivery of my CAR magazine. I further made ten phone calls to the Arena Holding customer care Centre where I was every time promised that a new magazine would be delivered within 2-3 days. I also sent numerous emails to ***ca requesting assistance regarding the non-delivery of my CAR magazine. One of the privileges of a subscriber is to get the magazine a few days before it lands in the shops. It has now been more than two weeks and I still don’t have the printed copy delivered. WARNING: Do not sign up for any of the CAR magazine subscription offers. It’s much easier to just buy the CAR mag from your nearest corner café.

Regards………….. Fanie Coetzee