AREEMI bad/no customer service

According to their website this is what they are about............ We offer all of this while providing excellent customer service and friendly support. We always keep an eye on the latest trends and put our customers’ wishes first. That is why we have satisfied customers all over the world. The interests of our customers are always the top priority for us, so we hope you will enjoy our products as much as we enjoy making them available to you. You can reach us anytime at ***

Don't believe it - When i sent an inquiry about my order and even requested contact details of their CEO there was the same automated response of shipping takes 2-6 weeks. Maybe they should revise their web-page because it doesn't seem as if they care about their customers and their customers interest is definitely not top priority.