Holiday booking

I booked a holiday with them in Seprtem 2021 to visit my daugter in the USA. I was given the run around with a million excuses. Why I haved received the Rev Ds160 for my Visa. I paid everything in full. Promises were made that I do not have to worry all is in place. I asked for proof of the booking at the consulate as I had to make travel arrangements. Pushing for a date resulted that she told me that she has good news I do not have to attend a in person meeting. DHL will collect my pasport. The entire November and beginning of December was excuses why DHL could not come.. Some of the excuses was DHL scheduled my pick up by accident on Black Friday and will have to re schedule.Then came the USA ban on SA. When the ban was lifted the excuses became more bazaar. I very long story sort. I received a full refund after many phone calls, what's ups and emails. A holiday should be a pleasant experience from the time you book until you go on that we'll deserved holiday. This was a extremely unpleasant experience.