Ardent world travel and tours fail clients

Last year I won 2 holidays on destash help group from Ardent world travels. We booked to go Saldanha Bay hotel at the end of February last year. On the day that we were supposed to leave, I got a Dallas from Lize that the hotel booked the wrong date. I thought that was a bit funny, but believed her. A few months later my friend also booked a holiday with lize, she requested the booking information, but was never sent to her. Nevertheless on the day of the holiday, lize gives her the name of the hotel and off she goes... she books in and goes up to her room, along with her husband and 2 children. A little bit later Nadia gers a call from the manager informing her that the room was never paid for. Nadia tries to get hold of Lize, but she is Mia, Nadia has no choice but to pay the R3500. Eventually she gets hold of lize and lize says she has paid, but will refund Nadia. Lize insists refund was made from her mom's account, but the refund has never been received Sylvia also won a holiday, but once she arrived the accommodation was not paid for. Luckily she eventually received a refund Ursula won a holiday to Sun city. Lize was ignoring all her messages, later we put pressure on her and Lize claims that Ursula was a no show, but when requesting the proof of the booking, Ursula was offered a refund. Still awaiting the refund Yolanda also won and booked a holiday, when phoning the hotel Yolanda was informed tgat there is a booking for her, but it hadn't been paid yet. A few days before they were due to leave, Lize told Yolanda that the hotel booked the wrong dates.