Return policy lies

I purchased sneaker cleaner at the archive store on 2 October at the canal walk archive store. I didn't have a chance to go there as that trip was already out of the way. I called TFG customer care to find out if I can take it anywhere else and they said no.

I eventually went to canal walk on 30 October and the store assistant refused to take the product as it was over the 7 day period which was stated at the back of my slip. This was obviously not true as I check after my call with TFG.

I logged a complaint the same day and till today no one has called me. I called countless times to follow up but no one is helping. They have me number to call.

I work in customer service and know nothing is perfect but this is a insane. It's almost a week now.