Re: Disappointing online process

I would like to express my disappointment and utter disgust with the online ordering system from Archive that allows shoppers to purchase goods only to be canceled 2 days later and the reason cited is out of stock?? How are you able to purchase a product in the first place if they are not honoring the purchase to start with?? I have been trying for months now to get my daughter a pair of Jordan 1 or Nike Dunk for her birthday. I have sacrificed to wake up early attempted the raffle process which I thought was in the best interest of the consumers given the fact that we in a pandemic and that we should limit gatherings in public spaces but then Archive goes and cancels orders at their discretion. This by the way happened to me 4 times which I think is pathetic and requires urgent attention. I have lost all faith in this brand and find it hard to believe that they are allowed to operate in this manner this only encourages the purchase and sale of counterfeit items and is not good for our economy. This is not ethical and speaks volumes about how you treat your customers.