Complaint

This is my recent experience with Archive online shopping. Below is the email i sent to TFG customer service and i still havent recieved any reply or feedback:

Im appalled by the customer service i have recieved from this company. I bought a shoe online on the 27/10/20 and yesterday when i track my whereabouts of my order it shows that it has been cancelled. I then called the online support to findout why, i am told the is No stock. How there isnt stock whereas my order was placed when there was stock? The lady told me Archive Festivall Mall is showing a size in that particular shoe.. when i called them they say there is no size. This just shows there is soo much foulplay when it comes to online shopping with you Please give me feedback on a solution regarding this

Thank You