Always pathetic customer service

Went in to the Mall of Africa a week ago and saw a black and white Nike cortez. Went to purchase it and was told there was no size 7 in stock. I asked if they can check if any other stores have stock coz nothing was online either and was told Capetown had stock. A week later, i called Archive 7times until someone eventually answered the phone. I asked for Koketso who helped me at the store, and was told he wasnt in but they would get him to call me when hes back at the store. Almost 4 hours later and still no word from him. I called 6times again and managed to speak to him. I was told that he called for the shoe and after “them” saying it would be shipped and he phoned to follow up on the order, he was told that the stock was damaged. I asked why i wasnt called and informed as i had left all my details and all i got was a sorry. I dont know what has happened to TFG stores but they becoming as bad as Edgars and soon enough will start closing their doors too with the lack of stock and attitude of staff.