Terrible service

I am a new homeowner at a Balwin estate called Malakite. These guys have been trying to sell us fibre and made sure to tell me to apply in September for installation in October. After registering early, countless delays followed. When the technicians were supposed to arrive finally and after they agreed to come at a specific date and time. I was left waiting from 9am until 3pm because they decided to have a year-end braai. When they came in to install the fiber, 4 or 5 random people barged through my tiny apartment, made a mess everywhere, destroyed the brand new cable sitting in the wall and after about 2 hours, informed me that an electrician needs to come and that the cable is stuck. Someone contacted me to say that the electrician is only available during the week until 6:30pm. I agreed to let him see the issue on Friday at 6pm. I was told a few days later that the electrician could come on Saturday and asked what time would suit me. I said that any time would be fine. On the Friday, I asked what time was booked for the electrician to arrive and was told that they had said “any time” to the electrician! When the electrician came and did the job quickly with no hassles, the whole fibre team from Archetor was there but said they would come the next day at 8am. It is now 11:30 am... they arrived at 10am and when I walked downstairs at 10:30am to see why they had not entered yet, I found them lying on the floor outside, smoking cigarettes and they told me that it’s December and they need a rest. When they decided to come up, they were about to start drilling immediately into my wall without any consideration for the TV stand there. I had to ask them to not drill and put the router either on the TV stand or in between one of the gaps. Now I am waiting for their supervisor to come look at the problem.