****MERS WHO HAVE NO RESPECT FOR CUSTOMERS

I RATE ARC STORE ZERO STARS.

I had a terrible experience with the Arc store when I sent in my Dyson Air Wrap for service. They took 19 days to return it, and when I got it back, it was in a terrible condition. There were missing attachments, a big scratch and dent, and my warranty booklet was missing. Their customer service was terrible, and I couldn't get hold of anyone to help. However, I reached out to the Tudor team and dealt with Razia Abdul, who is the Repairs supervisor. She went above and beyond to ensure that I was happy, even though she didn't have to. She ensured that I was replaced with the new and latest HS05 Dyson Air Wrap. I appreciate her kind heart and excellent customer service. To the Arc team: you've disappointed me grossly, and I will ensure that I stain and tarnish your brand name because you definitely don't have any values or principles that you follow.