Arc stores/tudortech/DZA merchandising

I am extremely disappointed with both Dyson and ARC Stores. I am sitting with a R12,999 Dyson Airwrap purchased from the ARC Store in Menlyn, which has been faulty since June 2024 — the same month it was gifted to me. I immediately reported the issue to both Dyson and ARC, but after two months of delays, the unit was returned to me with the claim that “there was just a bit of dust” and no fault found.

This is a brand-new Dyson, used only twice before it started switching off after 5-10 minutes. After the so-called “repair,” the situation worsened — the Airwrap now switches off after 2 minutes, and currently, it cuts out after just a few seconds. Despite escalating the matter to multiple contacts, including Shari Wishart (DZA Merchandising), Razia Abdul, Lebogang Lebelo, Austin Cokoto, and Fatima from Tudor Tech, nothing has been resolved. I have been left without a working hairdryer for nearly 9 months now.

To make matters worse, ARC refuses to accept returns and instead directs customers to resolve issues externally through Dyson representatives like Shari. This is unacceptable for a premium product with this price tag.

ARC Head Office, I urge you to take accountability, investigate this matter, and reconsider your partnership with Dyson. I am left with a defective product DZA and no support — this is not the standard one expects when purchasing from a reputable dealer