Arc store online is beyond useless

I’m highly disappointed in the Arc store online team. I bought a perfume for my friend it’s her birthday next week and she will not be in Johannesburg thereafter. I bought it on the 5th of December and wanted the bottle personalised for a special effect. Not only is there no information via email to say it’s being processed or how long it could possibly take but you call their contact number and no one picks up it just says their beauty architects are busy. I went as far and inboxing their Instagram and was given a generic message and you would tell the person didn’t bother to check my specific order number. I wouldn’t recommend this place at all rather stick to the Woolworths and red squares of this time or skins I hope Sephora enters the African market and shows them how it’s done and what customer service is