WORST SERVICE EVER!!

I really got the worst service from ARB Electrical Wholesalers Gezina. I ask for a refund two weeks ago and they said they need to send it to head office for EFT to be paid. They also assured me that the payment will be raised on Tuesday or Thursday and an EFT normally take 48 hours at most to reflect in your account. It's been two weeks now without getting my money back. I spoke to one of the employees that told me it's the first company he works for that has alot of issues to refund their customers. I am disgusted in the poor service.