Bad client service Montague Gardens ARB

Montaque Gardens ARB really bad client service. On 15 June 2023 we went to Arb to purpose a part. They did not have in stock and order from another branch they said they will have the part the 16 June. On 16 June we phoned and they did not have the part we had to wait until 20 June to come an pick up the part. We paid for the part but it was the wrong part and we had to bring it back. They said they must order the part it will take 2 weeks after 2 week we contacted them and they said they have not order the part we have to open an account for then to order the part. They were supposed to email the forms to us the same day after another week we still did not receive the forms. We contacted them again for the forms we filled in the forms waited a few days again and contacted them again then they said we must pay in the difference for them to order the part. Then I paid in the difference again no feedback send mail to asked feedback no reply after a few days again they said I paid in the wrong amount I paid in the difference again send mails to asked feedback when the part will be available waiting form 31/7/2023 they still did not answer me . I send emails they just ignoring me. I then send a request on your ARB website for the manger to call me he still did not call me.I am waiting for one part from 15 June 2023 it is now 5 August 2023 and still do not have the part almost 2 months later. And the worst part is they are just ignoring my emails all the time and take weeks to reply and now that we paid for the part they not answering me back.