Worst service ever experienced

Following an accident that happened in August 2017, my claim had been handed over to Arangies attorneys as the accident was not my fault and the excess that I had paid, I am determined to get back. I have been dealing with Althea Carls at Arangies Attorneys, who I'd follow up with on a weekly basis ( because i would receive no feedback otherwise) only to be told every week that the person handling the third party's claim cannot be reached. After months of receiving this pathetic feedback, I asked her to speak to the superior of the person dealing with the claim. I am appalled that I, as the client, needed to advise that she contact the superior, this is by far the worst service I have ever experienced. After giving the attorney advice on doing this, she had come back to me saying that the third party will be settling the claim and they need to wait for the settlement to be processed, over 2 weeks ago! I need answers please! I do not appreciate the poor effort and lack of urgency.