POOR SERVICE ON 3RD PARTY CLAIM

OUR CAR HAS BEEN BUMPED IN BY AN INSURED BUT HIS CAR HAVE BEEN FIXED AND OUR CAR IS STILL BROKEN. WAITING FOR 2 MONTHS NOW FOR THE 3RD PARTY CLAIM TO BE SOLVED. IF THE ACCIDENT IS AN INSURED FAULT THE PERSON WHO'S CAR HAVE BEEN DAMAGED SHOULD BE FIXED FIRST. OUR BOOT CANT EVEN CLOSE AND DAMAGES ARE CAUSED BY RAIN EVERYDAY. DO PROVIDE BETTER SERVICE OTHER THAN NOT CARING.