bad service and no feedback att all

I have had an accident 16 October 2019, The insured party has logged a case with her insurance which was then handed over to the attorneys, ever since I have not received a call from the attorneys each time I had to call them back and when I called there has never been any positive feedback or progress on my case, I was told Melissa was handling my case which she has never given me any positive feedback on that my case was logged as a recovery which is incorrect this case is to be treated as a liability as it is such, however Melissa could not give me positive feedback on my case and a way forward, she has asked me to send her emails and she never returned to my emails, now my case is handled by someone different its been a week now since I have not gotten any feedback I sent emails on Monday no response to this day, no one in this firm is willing to be accountable for a case assigned to them, no one gives feedback when they are working on a case, I do not understand how a liability case can take over 6 months when I have submitted everything required from my self.

I would not be supprised if they called me to redo the quotes because they are outdated which is what I think they are aiming for just to pro long the process,

I need my car sorted ASAP I have been very patient with this firm and its employees and I have been understanding each time I am given a different story.