zero support from Aramex on a missing parcel

I deposited a parcel 15 Dec in the aramex box at the freshstop milmar caltex garage in Milnerton. my tracking app and the Aramex website both say the waybill can't be found - this is a week after I deposited the parcel. I have gone onto Aramex website, and tried using the bot to investigate, I have sent my info numerous times, I have asked the bot that I talk to someone, zero resolution. Itried to submit a complaint on the Aramex website yesterday, not sure if the submit button works. zero response. waybill number is DBP***.