JG
Jacques G
1 reviews | Active since Mar 2012
20 Jan 2016, 13:05
Zero correspondence
My parcel has been received at operations facility on 6/01/15, current status still payment not ready, but I haven't received any payment instructions or invoice until now!<br> I have logged 3 inquiries on line with NO response.
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Replies (1)
Aramex South Africa's replyOfficial
21 Jan 2016, 09:29Hello jgeldenhuys,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great frustration in this regard.
As per our discussions, the parcel was sent from Johannesburg last night to our George branch who services your area. Currently the shipment is with our delivery partners and will be delivered to you today.
We will take relevant corrective action in this regard for the delay experienced in sending this to you.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us. We sincerely apologise for the great frustration in this regard.
As per our discussions, the parcel was sent from Johannesburg last night to our George branch who services your area. Currently the shipment is with our delivery partners and will be delivered to you today.
We will take relevant corrective action in this regard for the delay experienced in sending this to you.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply21 Jan 2016, 09:29
Official
Hello jgeldenhuys,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great frustration in this regard.
As per our discussions, the parcel was sent from Johannesburg last night to our George branch who services your area. Currently the shipment is with our delivery partners and will be delivered to you today.
We will take relevant corrective action in this regard for the delay experienced in sending this to you.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us. We sincerely apologise for the great frustration in this regard.
As per our discussions, the parcel was sent from Johannesburg last night to our George branch who services your area. Currently the shipment is with our delivery partners and will be delivered to you today.
We will take relevant corrective action in this regard for the delay experienced in sending this to you.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***