You really should work on you customer and delivery service

I send a parcel last week Friday to Lepelale. Used their website to ask them to contact me (no replies). Managed to get a phone number for them they take forever to answer the phone (if they do answer the phone). They promised yesterday that they would deliver it that day. Phoned again at 16:30pm and the matter was escalated, and I was promised that someone would phone me yesterday. This never happen. I phone 3 times today managed to speak to someone with the last call. But apparently, I have to speak to a particular person (Viola) that only starts work at 9am and again I was assured that she would phone me at 9am when she gets in (I am still waiting, it is 9:20 now). I have phone them again and asked to speak Viola. I did not get through to her. So i asked to speak to a manager (could not do that either). I managed to speak to Kolefelo I spent close to 30min on the phone with her. Apparently, the driver is on their way to Lepelale today but will have to stop and see if my parcel is with him. She promised to phone me in 10min, so again I guess I have to wait and see if that actually happens. I am not sure of what happened to "may take up to 72 hours" as this has been a week since I dropped off may parcel or it being easy to trace (it is not).