Xtreamly Poor service

I have been waiting for my Parcel that was supposed to be delivered on the 27th of August and to date I have not received anything or any communication from the so called company It was with the Express head office on the 26th of August 2020 at 04:52PM Then on the 27th of August it state that the shipment is on it's way to destination sorting facility and will be updated once ready for delivery. Then on the 2nd of September I contacted this number *** and i spoke to some lady who did not say her name. I told her my issue i confirmed my details and she said I should hold. My line got cut-off due to airtime as I waited for long and the lady did not come back to me. On the 3rd of September I send an email to then inquiring about my parcel and they send me an automated message that customer service will contact me and to this day they never contacted me.