x5 weave missing in my order

Reference number *** can somebody locate my order that is missing was delivered short stock quantity ordered being 21 I ended up receiving16 bundles I did write on the delivery note that the order received is short and stock was counted in front of the courier guy it's gone 2weeks since this incident nobody bothered to contact me and I refuse to let this go by as I always order from overseas and this bad service has costed me a lot I have lost loyal clients because of this mess.