LM
Lelethu M

1 reviews | Active since Jul 2014

01 Feb 2017, 09:42

WRONG PARCEL DELIVERED

<p>On the 30th of january 2017 I dropped off my parcel (containing a watch and a powerbank) at an Aramex drop off box located at Pick n Pay - The Workshop (Durban) to be delivered to Bloemfoentein. I get a call from the would be recipient of the parcel, which I answer expecting to hear excitement in their voice. I couldn't believe what I heard on the other side of the line, WRONG PARCEL!!!! Instead of what I sent them, Aramex dropped of a parcel containing a UNISA Psychology boo****! </p> <p> </p> <p>I immediately called the Durban branch and Ryan picked up the call. A day later, Ryan informs me that:</p> <p> </p> <p>1. After a 'nationwide' search they are unable to find my goods. </p> <p>2. I will have to wait and HOPEFULLY the person that they delivered the goods to will inform them. </p> <p>3. Should number 2 not happen, I have to provide proof that I actually dropped off the stated goods at the store (was I suppose to take a video of myself putting the items in the sleeve?). </p> <p>4. I, ME, should go to the store and ask what happened, did anyone temper with the box (SERIOUSLY)</p> <p>5. I, ME, should go to the Bloemfontein branch and ask what happened (WHAT DIFFERENT RESPONSE ARE THEY GOING TO GIVE ME THAT THEY HAVEN'T GIVEN HIM?) </p> <p> </p> <p>I am truly dissapointed with Aramex and want this issue RESOLVED!!!!!!! </p> <p> </p> <p> </p>

0
Replies (2)
Aramex South Africa
Aramex South Africa's reply02 Feb 2017, 09:30
Official

Dear Lelethu

Thank you for bringing this matter to our attention

We apologize for the inconvenience caused with the delivery of your parcel.

The investigation of your parcel is still taking place and once the matter has been concluded, a final report will be given to you.

This matter has been escalated to the two branches involved in the collection and delivery of the parcel and contact will be made with you shortly.

Kind Regards

Customer Care Johannesburg- Aramex SA

Aramex South Africa
Aramex South Africa's reply02 Feb 2017, 09:47
Official

Dear Lelethu

We have been advised that your parcel has been located and that arrangements were made for the delivery to take place today still.

For future reference, please write the flyer number on the waybill under special instructions. That way you can forward the waybill and flyer number to the receiver and upon delivery they can confirm the waybill matches the flyer and sign for the correct parcel.

Kind Regards

Customer Care Johannesburg - Aramex SA