NT
Natasha T

1 reviews | Active since Dec 2012

13 Aug 2020, 21:37

Would you put up with your own terrible service?

Dear Aramex, since we as customers are not allowed to use our cool or get angry at bad service I am curious to find out what would you do if you were in my shoes. So, if you had 8 packages that you paid in advanced for stoor to door delivery, which that company advertised as done in 3 days with your parcels needing to be delivered time-sensitive and needs to get where they're going in a week... Then it takes those 3 days to pick up the parcels after this does not log a single parcel is logged as breakable gifts of 1 kg each, but rather as documents and all at the wrong weight ranging from 0 -25 kg. Finally 6 parcels gets delivered with care, and correctly, but 1 parcel arrives at the receiver broken to bits, and the last parcel is just not traceable as the company you used just keeps logging it in a warehouse in Durban [it has been sent to Port Shepstone. After 15 support requests someone phone messages that you must phone a number, when dialling it the person picks up and then says hello, no wait, goodbye and hangs up... this happens 6 times. The parcel then gets returned to you as the sender due to the PORT SHEPSTONE ADDRESS not being in DURBAN??? and a note saying if you are unhappy to find a lawyer... Since my now beyond LIVID reaction is too harsh and you simply deleting e-mails without reading and just no care reply is your kind of service. I ask you publically on EVERY PUBLIC PLATFORM I CAN FIND, WOULD YOU BE HAPPY WITH THIS? A company taking your money and then destroying your parcels, just NOT delivering and then refusing to reimburse you for the products they so carelessly destroyed??

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