1 reviews | Active since Dec 2012
Would you put up with your own terrible service?
Dear Aramex, since we as customers are not allowed to use our cool or get angry at bad service I am curious to find out what would you do if you were in my shoes. So, if you had 8 packages that you paid in advanced for stoor to door delivery, which that company advertised as done in 3 days with your parcels needing to be delivered time-sensitive and needs to get where they're going in a week... Then it takes those 3 days to pick up the parcels after this does not log a single parcel is logged as breakable gifts of 1 kg each, but rather as documents and all at the wrong weight ranging from 0 -25 kg. Finally 6 parcels gets delivered with care, and correctly, but 1 parcel arrives at the receiver broken to bits, and the last parcel is just not traceable as the company you used just keeps logging it in a warehouse in Durban [it has been sent to Port Shepstone. After 15 support requests someone phone messages that you must phone a number, when dialling it the person picks up and then says hello, no wait, goodbye and hangs up... this happens 6 times. The parcel then gets returned to you as the sender due to the PORT SHEPSTONE ADDRESS not being in DURBAN??? and a note saying if you are unhappy to find a lawyer... Since my now beyond LIVID reaction is too harsh and you simply deleting e-mails without reading and just no care reply is your kind of service. I ask you publically on EVERY PUBLIC PLATFORM I CAN FIND, WOULD YOU BE HAPPY WITH THIS? A company taking your money and then destroying your parcels, just NOT delivering and then refusing to reimburse you for the products they so carelessly destroyed??
