Worst Service - Undelivered Parcel

I sent a parcel on 02 Feb 2026 that was supposed to take a maximum of 72 hours to reach the recipient. The recipient hasn't received the parcel, when I track it online; there's no movement but only shows the date of the transaction and timestamp. I called their line to enquire, they said they will escalate and I might be contacted on the 9th of Feb 2026 (8 days later) for feedback. This is the worst service ever. I was given this call ***.