Worst Service Provider

My one star rating is still to high. My package was dropped in the Aramex box on Saturday morning in Durban. I understand if they don't pick up on weekends. However my package arrived in Johannesburg on Tuesday. There has been was no movement on it. I called their call centre yesterday and spoke to " team members" First team member was clueless and ***********, promised to call me back... She didnt... Called a second time, spoke to a rude somebody who told me that I must drive to Johannesburg to fetch it.. After much arguing she created an " investigation" There is no need to investigate, just deliver my package. She promised to get a manager to call me. Nothing transpired. Sent a WhatsApp after 2 hours, I was told the same thing... we will investigate and call you back. .. no one called.

Today same issue: Today they can't give me the agents contact details to whom they apparently forwarded the package to. Told them I will make it easier for the agent. I will arrange to meet him.. " Regretably we can't do that "

So what is your solution.. " I created an investigation and some will call you this afternoon. Requested to speak to manager..can't do that either...

Worst company I ever came across. I will never use your services again Aramex... and neither will I buy from any service providers that use your services.

Currently on WhatsApp, as the agent that assisted me today ended the chat while I was still speaking. Am told the manager can't contact me. So how does one do business if you not willing to speak to your clients who are raising valid concerns... or is it that Aramex just doesn't care.