worst service/ non delivery

I got a call from my work place at 09:21 am as the Aramex courier guy was there to deliver my parcel, I told the receptionist that I'm not in but immediately called someone to go fetch it on my behalf, the person I had asked went but guess what?, the driver told them with an attitude as per the receptionist that he wont wait, I called to confirm at exactly 09:25 which was only 4 minutes from the initial call but was told that he left.I called Aramex call centre at 09:31 on 011457 300 and was transferred to the senior supervisor by the name of Wayne who assured me that I will get my parcel before 12pm since I emphasized that I desperately need to use it the same day at night, Wayne called me again with an ********** 859 at 11:01 to let me know that I must not worry because the driver confirmed that he will deliver shortly, I called again at 15:00 pm and the same supervisor Wayne said the driver will be here in 15 minutes as he was coming from Fourways and up until now 20:00 I've been waiting for the driver, I called more than 10 times already and whoever I speak to puts me on hold and drops the phone or transfers me to pillar to post as Wayne has already knocked off...I'm so frustrated and ****ed off as this is the worst terrible service I have ever received from a company, Aramex do not value its clients at all and I will never ever do business with them ever again and its so unfortunate that most of the people close to me use Aramex and I will make sure that they dont consider them in future and use other courier services that values their clients, I have lost my trust in this company, as a client I expected a professional service but nothing.Aramex do not even have a sense of customer service at all.