WORST Service I have EVER received!

In my life I have never had worse service from a company. I ordered a package from the USA on the 18th of Dec and I paid R500 for shipping. I went on the Aramex website to track my package on 12th of Jan, only to see the package was held in customs for over 2 weeks awaiting clearance documentation that I could have easily sent, if SOMEONE had contacted me and asked for it. Instead it just lay there. After phoning numerous times and being put on hold for 20 minutes at a time, I spoke to a lady and she said I should send the documentation via email, and that she will sort everything out immediately and let me know. After waiting 2 days, and hearing nothing, I phoned once again. She did not even remember the case and asked what my email address was, after I told her, she said that my email address didn't have my name in and the customs clearance was not attached, how was she supposed to know it came from me (my email address is a number). I told her, if she had READ the email she would have seen that all my details were in it. No apology. After all this I received an email form another guy, whom I have mailed a few times (no response), I paid over a R1000, and still NO PACKAGE!!!