WORST SERVICE EVER WAITING LONGER THAN A WEEK FOR MY PARCEL AND TRACKING IT WITH APP, FAULT IS ON ARAMEX'S SIDE~~

IF I COULD RATE IT 0 I WOULD. I HAVE BEEN WAITING FOR MY PARCEL SINCE 22/6/2020 - IT IS NOW 2/7/2020! IT'S IN A REGULAR RESIDENTIAL AREA FLORIDA JHB, NOT A FARM OR ANOTHER COUNTRY! PARCER DBP*** I SENT AN EMAIL, PHONED THRICE. NO RESPONSE ON EMAIL. WHEN I PHONED ON MONDAY THE LADY SAID THERE WAS A COVID SITUATION AT THE OFFICE AND THEY HAD TO DELAY BUT THEY ARE UP AND RUNNING AND I WILL RECEIVE MY PARCEL 24 TO 48 HOURS. THAT WAS ON MONDAY! IT IS NOW THURSDAY! I PHONED YESTERDAY MORNING SHE SAID SHE IS ESCALATING. I HAVE THE APP AND IT SHOWS THE PACKAGE HAS BEEN OUT FOR DELIVERY FOR THE LAST 3 DAYS! I CONFIRMED THE ADDRESS - I AM HERE!!! I ORDERED ANOTHER PARCEL WITH A LADY WHO USED FASTWAY, THEY ARE FAST AND DELIVERED THE NEXT DAY AND THAT PARCEL CAME FROM DURBAN!! WORST SERVICE EVER AND I WILL NOT RECOMMEND THIS COURIER TO ANYONE! USE FASTWAY