Worst Service ever!

I used Aramex to have my parcel sent to Durban from Newcastle Mall on 03 March 2022. Monday, I tried to track my parcel online without any luck. Apparently,nothing can be picked up from the waybill number. I called Aramex to assist track my parcel,they couldnt pick up my waybill number either. I was promised to be given a call later in the daywith regards to this and was even given a reference number. 4 hours later, i call to follow up, only to be told the investigation had not yet been concluded. Tuesday i call again only to be transfered and have my call cut,3 times! I went over to the store fromwhich I had my parcel sent to find out if it had even been picked up. They confirmed it was collected,but couldnt tell where it was. They tried to helpto locate my parcel as well. They eventually got hold of someone from the Durban branch who told them that the parcel never left Newcastle... So, Thursday,Monday and Tuesday, absolutely nothing had been done? ''Delivery will be by 17:00 the following business day"........