Worst service ever!!!

The worst service ever !!!!!their system generated a tracking number with a digit missing, luckily we took a picture of the screen. They kept on telling me the tracking number I’m providing is incorrect but they are the ones who generated an incorrect number, my parcel was late and had to find alternative to wear and even after they found my parcel all they told me on email is that they have found the parcel and ate sending it, no apology for their mess up and when I responded expressing how dissatisfied I was there was no reply to my email ever again