Worst Service

Can somebody please provide me with real feedback. My package has been at customs since the 12th of October 2021 then moved to Aramex destination facility on the 14th of October (this is according to the online tracking) then nothing since.

I called to find out what the delay is with my order, the customer service agent told me that my parcel was still at customs and transferred me there only to be told that I have to pay duties (which I know) so I asked for the invoice and was told they have a backlog and I'd receive it in 24-48 hours. My order was supposed to be delivered on the 19th and no one called to tell me about this "backlog".

Can you please send me the invoice urgently as I need those items for next week Thursday (28 October 2021)